To continue using Norton Online Backup, you must purchase an annual subscription.
To purchase an annual subscription
A new page appears that lets you convert your free trial into a paid annual subscription.
If your product key does not work, contact the support center for Norton Online Backup. Click the Customer Support link that appears on the bottom of each page of the product.
If you cannot access the Norton Support page from Norton Online Backup, open your web browser and type the following address:
In the Support section of the Web site, choose the option that best describes your issue. Then select your product. From the list of options, choose the item that best describes your issue. If you have a question or problem that you still cannot resolve, click the Contact US link for additional chat, email, or phone support.
The Symantec Web site also contains answers to the most common customer questions.
You have a few options as you approach your maximum allotted online storage. You can do one of the following:
Yes. To combine your Norton Online Backup and Norton 360 or Norton Security with Backup storage space, you must use the same Norton account credentials that you use with Norton 360 or Norton Security with Backup. The storage spaces are combined automatically.
You can only restore the data that is backed up with Norton 360 or Norton Security with Backup. You cannot make any other changes to the backup set you created with Norton 360 or Norton Security with Backup using Norton Online Backup.
To restore data to a new computer, you must install Norton Online Backup on the new computer. See Adding a computer to Norton Online Backup.
After you have added the new computer to your Norton Online Backup account, you can restore files to the new computer.
To restore data to a new computer
You can use the tree structure to navigate to the files or folders or you can search for specific files or folders.
To reinstall Norton Online Backup on a computer, you must remove the computer from your Norton Online Backup account. When you remove a computer from your account, the Norton Online Backup program is automatically uninstalled from that computer. See Removing a computer from Norton Online Backup.
After you have removed the computer, you can add the computer to your account. See Adding a computer to Norton Online Backup.
When you remove a computer from your Norton Online Backup account, Norton Online Backup removes the data that is associated with that computer from the online storage space. You cannot retrieve the data that you stored from this computer in the future.
You need to perform two steps to delete a file from your backup and to exclude it from future backups. First, you must purge the file from your account. See Removing files from Norton Online Backup. After you have purged the file, you must exclude it from your backup set. See Excluding files and folders from Norton Online Backup.
For more information on Norton Online Backup errors during backup and restore process and their solutions, go to the following topic: