What is a product key?

Product keys are 25 characters of letters and numbers, and in some cases the product key may have dash separators. You need not enter these dashes as you enter the product key. Please be sure to use the product key that corresponds to your Norton Online Backup order. Norton Online Backup product keys are single use keys, thus once you link the product key to a Norton account, it will add the appropriate storage quantity to that account and then the key will no longer be of further use.

Where can I find my product key?

The location of your product key varies depending on how you acquired the product.

If you downloaded the product from the Symantec Store The product key is presented on the order confirmation page and included in the order confirmation email. If you purchased multiple products from the Symantec Store, please be sure to enter the product key corresponding to your Norton Online Backup order.
If you purchased a product key card from a retail store The product key is printed on the card along with instructions how to use it.

What does my product key look like?

Product keys are 25 characters long and consist of letters and numbers. Please be sure to use the product key that corresponds to your Norton Online Backup order.

If you are still unable to locate your product key

Please visit customer service on the Symantec Store where you can perform the following tasks: